Contact Omigirl
Different things go to different places. Picking the right one is the difference between a report that can be acted on and one that cannot.
Reporting Someone You Met in a Chat
Report them right from the call, or from their profile, your chat or the live room. Pick a reason, add details and attach up to 3 screenshots — that is what lets a moderator act on it quickly. To stop them contacting you in the meantime, block them: they can't call or message you, and you can unblock them any time from your block list.
A message sent to us without those details is much harder to act on. If you can no longer find their profile or your chat with them, tell us as much as you can remember and we will do what we can with it.
Urgent Safety Concerns
If you believe someone is in immediate danger, or that a person you were matched with is under 18, report them right from the call (or from their profile or your chat) and then contact your local emergency services or the relevant authority where you are. A platform report is not a substitute for that, and we would rather you did both than waited on us.
What we do with reports, and how quickly, is described in the Community Guidelines.
Everything Else
Account questions (including appeals against a restriction or removal), billing, privacy requests, press, or anything that is not about a specific conversation:
Include your account name and, if it is about a payment, the date and amount. We do not ask for passwords and will never request one.
Privacy and Data Requests
Requests to access or delete your data are covered in our Privacy Policy, which sets out what is held and for how long. Account deletion can also be done from within the app.
What We Cannot Help With
- Reconnecting you with someone you were matched with. Matching is random and we do not keep a route back to a past chat.
- Reversing a block, either yours or someone else's.
- Telling you who reported you, or whether a report you made led to a removal.
- Recovering a conversation. Chats are not recorded.